Shipping policy

Shipping policy

Last updated: October 23, 2026

Processing time
All orders are prepared within 2 to 3 business days after payment confirmation. No processing or shipping on weekends and public holidays.

Transit time
Because our gummies are food products, they travel through a specialised shipping channel. Once shipped, your order is delivered to France and Germany within 7 to 12 business days.

Total delivery time
Allow 9 to 15 business days in total between your order and delivery. These times are estimates and may vary depending on the carrier, customs checks or peak periods.

Order tracking
A tracking number is emailed to you as soon as your order ships. Tracking may take a few days to update after the parcel is handed to the carrier.

Delivery areas
We currently deliver to France, Germany, Belgium, Switzerland, Canada and Australia.

Packaging
All orders ship in neutral, discreet packaging with no mention of the contents on the outside.

Shipping fees
Shipping is free on all orders.

Lost, damaged or delayed parcels
If your parcel has not arrived after 15 business days, or arrives damaged, please email us at coquinouboutique@gmail.com before taking any other step. We will handle it with the carrier and, if the parcel is lost, reship your order free of charge.

Incorrect delivery address
We cannot be held responsible for delays or losses caused by an incorrect address provided at checkout. Please check your details before completing your purchase.